Refund Policy

Last updated: September 11, 2026

This policy is part of our Terms of Service.

1. Founding (free) Spots

The first 50 Spot-tier submissions are free — no payment is ever taken. There's nothing to refund. If a Founding submission is rejected during moderation, it's simply not published; no charge occurred.

2. Paid Spots ($10) and Featured ($100)

Every paid Submission is reviewed before it goes live.

• If approved: your Spot is published and the purchase is final — see "Digital content and your right of withdrawal" below.
• If rejected: you're refunded in full, automatically, to your original payment method, via Creem. You don't need to request it — we initiate the refund as soon as we reject a Submission. Your bank or card issuer may take a few additional business days to show the funds.

3. Digital content and your right of withdrawal

Under EU consumer law, purchases of digital content normally come with a 14-day right of withdrawal. Because your listing is reviewed and, once approved, made available immediately, at checkout you explicitly agree that delivery begins right away and that you waive this 14-day withdrawal right once your Spot is approved and published, per Article 16(m) of Directive 2011/83/EU. In practice: once your Spot is live on the Wall, we don't offer refunds for a change of mind.

This waiver doesn't affect the reject-refund guarantee in section 2, or any right you have if the listing itself is faulty (for example, we fail to publish what you paid for) or if required by mandatory law.

4. Removed or discontinued Spots

If we remove your Spot for violating our Terms after it's already live, no refund is due. If we discontinue the Wall entirely before your Spot has been displayed for a reasonable period, we'll consider reasonable refund requests case by case — contact wall@wall1k.com.

5. Chargebacks

If something's wrong, please email us first at wall@wall1k.com — most issues (wrong tier charged, rejected but not refunded, technical error) are faster to fix directly than through a chargeback, and a chargeback on a purchase we already refunded or fulfilled correctly may be disputed with Creem.

6. Payment processor

All payments and refunds are processed by Creem, acting as our Merchant of Record. Refund timing to your bank or card can vary by payment method.

7. How to request a refund

Email wall@wall1k.com with the email address and app name you used when you submitted. We aim to respond within 2 business days.